Frequently Asked Questions


How do I know when my order has shipped/will be shipped?
Lead time for pieces are 7-10 weeks. Once your order is ready to be shipped you will receive a fulfillment email that includes shipping information. If it is past 10 weeks, feel free to contact us for an update.
I chose Will Call, how do I know when my item(s) are ready for pickup?
All customers will receive a fulfillment email. When you receive that fulfillment email, there are instructions for Will Call customers to email Katie and schedule a pickup time in West Marin, CA.


Can I return my order?
Returns are handled case-by-case as pieces are made custom. If you would like to return, please contact us within 30 days. Customers are responsible for return shipping and a restocking fee. 


Do I need to bring anything to pick up my Will Call order?
Have your invoice (mobile or physical) available for verification.


Can I come to the hop and buy something in person?
Unfortunately, no. All orders are made-to-order and stock is not available in store for purchase. Katie frequently has shows at locations in the Bay Area where pieces are available to purchase. See upcoming shows HERE.


Can you produce bulk quantities?
Yes, we do! Please contact us and tell us about your project needs.